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Unified Communications Strategies
Speaker: Joseph Harsch, Senior Director of Business Solutions, BroadSoft

Businesses searching for new communications and collaboration options continue to drive explosive growth in Unified Communications. Solutions able to keep workforces connected to maximize productivity that can be integrated to minimize costs represent a significant market opportunity for service providers. In this session, review the latest UC adoption rate statistics and explore direction forecasts for the market segment. Walkthrough a step-by-step strategy for delivering UC services to market, hear stories from service providers who have executed successful strategies and see the latest BroadSoft UC solutions in action.

Successful Go-to-Market Strategies
Speaker: Alex Doyle, Senior Director of Global Solutions Marketing, BroadSoft

Having a successful service requires more than just innovative technology and a ready market to ensure that service providers have what they need to position a winning service offering. It requires asking the right questions - why do some succeed more than others? What are they key competitive differentiators? Is our offer compelling enough? Get your questions answered in this session and learn the top ten keys to success based on our worldwide community of winning service providers.

Deploying IMS & LTE Services
Speaker: Jamie Palmer, Senior Director of Technology, BroadSoft

The benefits of hosted solutions, specifically the ability to provide IP Multimedia Subsystem (IMS) functionality to subscribers now, is the first step to building out full IMS core capabilities. In this session, learn key considerations for using a hosted IMS approach, tactics for proper implementation and how you can leverage this expertise as you move to Long Term Evolution (LTE) networks.

Hosted Call Centers
Speaker: Paul Adams, Director of Product Management, BroadSoft

Businesses both large and small continue to drive strong market demand for hosted call centers. Service providers can now make a more compelling case for a hosted call center solution to tap into new markets and reach revenue goals. In this session, learn how to meet this growing demand by exploring developments in the call center market and how you can leverage BroadWorks capabilities to support the emerging needs of businesses of all sizes. Lastly, discover from service providers their tips for successfully selling hosted call center solutions.

Market Segmentation Offers
Speaker: Rob Wyatt, Senior Director, Strategic Initiatives, BroadSoft APAC

Providing winning services involves more than just technology. Your offering must be something compelling that either adds value or reduces costs to be well received by your customers. Effective coordination of service functionality, sales channel and strategic target marketing are paramount to delivering successful services to your customers. In this session, learn how to define, deliver, market, and launch compelling service offers.

Implementing BroadCloud Services
Speaker: Greg Pounds, Vice President of Cloud Research & Development, BroadSoft

Discover what's upcoming for cloud-based services with BroadCloud, our innovative hosted, cloud-based service delivery platform. In this session, see best practices for successfully offering and deploying cloud-based services and learn about the on-boarding process and potential risks when looking to integrate the cloud with a service provider's infrastructure.

Extending PBX Capabilities
Speaker: Don Gilchrist, Director of Business Solutions, BroadSoft

The proliferation of mobile devices and growing demand by individuals to stay connected in both their work and personal life offers service providers a tremendous new service opportunity. Whether fixed-line or wireless, all operators can capitalize on these demands. In this session, we will discuss how service providers can pursue these new markets to generate incremental revenue, learn how to improve profit margins and explore models to increase average revenue per user while ensuring the highest level in customer satisfaction.

Sales Enablement Tactics
Speaker: Mike Wilkinson, Senior Director of Global Solutions Marketing, BroadSoft

Your offer is only as successful as your sales force. Whether you use a direct sales force, an indirect sales force, or a mix of the two - you need to ensure your channel is trained, incented, and armed for success. In this session, learn best practices for sales enablement, sales enablement tools available from BroadSoft Xcelerate and case studies from winning BroadSoft service providers.

Architecture Enhancements
Speaker: Tony Pilote, Director of Platform Management, BroadSoft

This session will reveal the vision behind the recent BroadWorks architectural enhancements. Participate in a review of supported deployment models and BroadWorks server types with an emphasis on functionality, scalability, security and redundancy models.

Consumer Services
Speaker: Curtis Hartmann, Senior Director of Solutions, BroadSoft

In today's world, families who want to connect, communicate and coordinate regardless of their network, device or location face more obstacles than ever before. Service providers offering subscriber families the ability to communicate and share multimedia through one central hub are able to differentiate themselves from the competition in the marketplace and ensure greater customer retention rates. In this session, learn integrations for FamilyCenter, Fixed Line SMS and multimedia content across multiple devices, and explore models for new revenue sources for service providers from texting, family messaging, advertising and premium content services.

Customer Fulfillment Models
Speaker: Alex Doyle, Senior Director of Global Solutions Marketing, BroadSoft

Your great market offer, strong sales force, and ability to fill your funnel with customers won't make a difference unless you can successfully deliver services and efficiently turn-up new customers. In an industry ripe with competition, the world's most successful service providers excel in all aspects of customer turn-up - technology solutions, smart and efficient processes, and great customer relations. In this session, learn BroadSoft's best practices for superior customer turn-up, and hear tried and proven processes.

Leveraging BroadSoft's APIs
Speaker: Jim McGonigle, Director of Technical Product Management, BroadSoft

Technology advances continue to drive improvements in the way people communicate. Service providers who want to attract new users or just maintain their competitive foothold must find cost-effective, competitive differentiators that expand their capabilities but not their costs. Facilitating voice, video and other calling services that can be integrated with other web-based services and everyday workflow applications (i.e. Outlook, CRM apps, Microsoft Office Suite, etc.) are paramount to success. In this session, learn how to leverage BroadSoft's open APIs to expand your network to integrate with other processes and drive innovation.