Frequently Asked Questions

Conference Basics

Where will Connections 2016 be held?

The JW Marriott San Antonio Hill Country Resort & Spa is the hub of Connections 2016.

JW Marriott San Antonio Hill Country Resort & Spa 23808 Resort Pkwy, San Antonio TX 78261, United States

What are the conference dates?

Connections 2016 officially opens with a Welcome Reception on Sunday, November 13 and runs through Tuesday, November 15, concluding with departures on Wednesday, November 16. We invite you to participate in the activities BroadSoft will host on Sunday, November 13, beginning at 11:00amCT. Activities will include Golf, Sporting Clay Shooting, or an afternoon of watching sports and playing games such as Texas Hold’em, pool and horseshoes. Or you may just opt for leisure time on own.

See the schedule overview and daily agendas here.

What are the activities?

We invite you to participate in the activities BroadSoft will host on Sunday, November 13, beginning at 11:00amCT. Activities will include Golf, Sporting Clay Shooting, or an afternoon of watching sports and playing games such as Texas Hold’em, pool and horseshoes. Or you may just opt for leisure time on own. Please click here to see a list of scheduled activities.

How can I stay informed about BroadSoft Connections 2016?

Get the latest announcements about Connections 2016 via our frequent email updates, website or social channels.

Will the event be filmed and photographed?

Yes. We’ll have videographers and photographers on-site to record the action at Connections 2016. By entering and being at this event, you consent to be filmed and photographed. From time to time, BroadSoft uses recorded video and photographs of conference events and attendees in its promotional materials. Unless permission to record and use such images is revoked in writing to BroadSoft, by virtue of your attendance, you agree to the use of your likeness in such materials. All videography and photography will be done in reliance on the consent you give by entering the event.

What should I wear?

Business casual attire is appropriate for the week. Remember to bring comfortable shoes and a sweater or sweatshirt in case of cool weather and air-conditioned rooms.

Registration And Payments

Who is eligible to attend Connections?

BroadSoft Connections is a users’ conference that is intended for customers and members of BroadSoft’s ecosystem. To determine your eligibility please contact your BroadSoft Account Manager.

What is included in the full event price?

Activity Day & Welcome Reception (Sunday, November 13)
Conference sessions (Monday, November 14–Wednesday, November 16)
Breakfast, lunch, and break refreshments throughout the duration of the conference (Monday, November 14–Wednesday, November 16)
Complimentary WiFi

How do I register?

Please click on the BLUE register button at the top of the page and select the appropriate registration type to enter the registration portal.

Are there discounts available?

Early Bird registration discount is available through Friday, July 29. For our government customers, you may be eligible for a discount. Please contact broadsoftconnections@broadsoft.com to find out more.

I received a discount code. How do I apply it to my registration?

On the payment page of the registration process, enter your promotional code into the designated field on the page and click the apply button. The discounted total should be displayed before you continue with the payment process.

Can I use more than one promotional code (if applicable)?

Only one code may be used per attendee.

How do I obtain an invoice showing my registration fee payment?

Once you have completed your registration, there are 2 options: Email Invoice or Print Invoice.

What is the cancellation policy?

Cancellations made by Friday, September 2, will be refunded the paid conference fee less a $250 administrative fee.

Any cancellations received after Friday, September 2, 2016 are not eligible for any refunds.

If for any reason the conference should be cancelled, BroadSoft Connections will refund the full registration fee within 90 days of cancellation. BroadSoft is not responsible for airfare, hotel, or other costs. Conference cancellation requests should be emailed to broadsoftconnections@broadsoft.com.

Are there any resources to help me justify my conference registration?

Yes, use the Justification Letter. It has all the information you need to demonstrate the value of the conference. You can use it as-is or customize it for your needs.  Select ‘Justify Letter’ from the ‘Register’ drop down menu on our homepage here.

Are attendee substitutions allowed? If so, how do I do this?

Conference registrations may be transferred between attendees from the same organization. Contact your salesperson or the Connections Conference Operations team who can assist in transferring registrations.

May I bring a guest?

Absolutely – the more the merrier! You can purchase a Guest Pass during the registration process for $500 that covers admittance to the Activity & Welcome Reception (Sunday, November 13) and the evening events on Monday & Tuesday November 14 & 15, which both include food and beverages. The intent of the guest pass is to accommodate a spouse/partner of a full paying registered attendee. Guest passes are not permitted to a person within the same company. Please note: a Guest Pass is only valid for access to the events mentioned above. It’s not valid for admittance to any other conference-related functions.

Housing

Are there specific hotel rates?

BroadSoft has secured discounted guestroom rates at the JW MARRIOTT SAN ANTONIO HILL COUNTRY at a rate of $247 USD per night + taxes and at The COURTYARD SAN ANTONIO NORTH STONE OAK AT LEGACY at a rate of $149 USD per night + taxes. Only (1) hotel room per registered attendee is permitted. Please do not contact the hotel(s) directly to book your hotel reservation. All reservations should be requested through the website registration. Should you have any questions specific to hotel reservations please contact the BroadSoft Travel Headquarters at (888) 231-9187 or +1-212-653-1291 (ID 7015) or by emailing broadsoftconnectionstravelhq@madisonpg.com

Hotel rooms are available on a “first come, first served” basis.

Ground transfers will be provided between the Courtyard and the JW Marriott at designated times on Sunday, Monday and Tuesday, November 13 – 15.

Can I block book multiple rooms for my company?

Hotel reservations are strictly limited to one hotel room for each registered attendee. This will be based on a first come first serve basis. Please note that guest attendees are not permitted to secure their own room.

Is there a deposit required to hold my hotel room?

A credit card is required to guarantee your room reservation. A credit card will be required at check-in to pay for all guest room charges.

Will I receive a hotel confirmation number after booking my hotel through the registration website?

Yes, a hotel confirmation number will be provided to you via email 2 weeks prior to the conference. If a hotel confirmation number is required for visa or business purposes please email broadsoftconnectionstravelhq@madisonpg.com.

What if I don’t check in on my scheduled arrival date?

If you don’t check in on your scheduled arrival date the hotel will cancel your entire reservation and can choose not to reinstate your reservation, even if you arrive the next day. Additionally, there will be a penalty charge of one (1) night’s room rate plus applicable tax, regardless of whether or not the reservation has been reinstated. This applies to both the JW Marriott & the Courtyard San Antonio.

Cancellations & Substitutions

What is the conference cancellation policy?

Cancellations made by Friday, September 2, will be refunded the paid conference fee less a $250 administrative fee.

Any Cancellations received after Friday, September, 2, 2016 are not eligible for any refunds.

If for any reason the conference should be cancelled, BroadSoft Connections will refund the full registration fee within 90 days of cancellation. BroadSoft is not responsible for airfare, hotel, or other costs. Conference cancellation requests should be emailed to broadsoftconnections@broadsoft.com.

How do I cancel my hotel room?

Once you receive your registration confirmation email you can click on the link provided in the email to easily modify or cancel your hotel reservation under “My Travel”. You may also contact BroadSoft Connections Travel Headquarters at (888) 231-9187 or +1-212-653-1291 (ID 7015) or email broadsoftconnectionstravelhq@madisonpg.com to cancel your hotel accommodations. All cancellations must be confirmed within 24 hours of your arrival date otherwise the hotel will charge for one night’s room rate plus applicable taxes. This applies to both the JW Marriott & the Courtyard San Antonio.

Can I substitute a colleague if I can no longer attend?

If you are unable to attend Connections, you may transfer your registration (as applicable) to another person. Please submit your transfer requests to broadsoftconnections@broadsoft.com. IMPORTANT: Be sure to contact broadsoftconnectionstravelhq@madisonpg.com to amend your hotel reservation.

If I cancel my conference registration, is my BroadSoft discounted hotel reservation cancelled as well?

Yes, if you cancel your conference registration your hotel reservation will be cancelled as well.

TRAVEL

Where can I find information about San Antonio and local attractions?

To learn more about San Antonio and things to do while in town, visit here

What is the weather like in San Antonio in November?

It’s beautiful! Temperatures are typically 65 – 75 degrees. Bring a sweater or jacket  for cooler nights. Check out the average temperatures in San Antonio in November here.

How do I get from the airport to the conference?

BroadSoft Connections 2016 will be offering shuttle service from San Antonio International Airport to the JW Marriott & Marriott Courtyard, our overflow hotel.  More information regarding this service will be available in the future

How do I get from the Courtyard San Antonio North Stone Oak at Legacy to the conference?

BroadSoft Connections 2016 will be offering shuttle service between the Courtyard and the JW Marriott at designated times on Sunday, Monday and Tuesday, November 13 – 15. It is a quick 15 minute shuttle drive between the properties.

Miscellaneous

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Who should I contact if I have special dietary needs or allergies?

Submit your dietary requirement and/or restrictions during the registration process.

Will sessions be recorded?

We will be recording the majority of the sessions at Connections 2016. These sessions will be available within a few weeks upon conclusion of the event. Details on how to access and view the recorded sessions will be made available to all conference attendees

What if I still have questions about Connections 2016?

Contact your salesperson or the Connections Operations team (broadsoftconnections@broadsoft.com). We are happy to assist you any way we can.