FAQS

Conference BasicConference Basics

Who is eligible to attend Connections?

BroadSoft Connections is a users’ conference that is intended for service providers, enterprises, resellers, and solutions partners. To determine your eligibility please contact your BroadSoft Account Manager or email broadsoftconnections@broadsoft.com.

What is included in the full event price?
  • Activity & welcome reception (Monday, November 12)
  • Conference sessions (Tuesday, November 13 – Wednesday, November 14)
  • Breakfast, lunch, and break refreshments throughout the duration of the conference (Tuesday, November 13 – Wednesday, November 14)
  • Dinner and evening events (Tuesday, November 13, and Wednesday, November 14)
  • Complimentary Wi-Fi
Where will Connections 2018 be held?

The Diplomat Beach Resort is the hub of Connections 2018.

The hotel is located at 3555 South Ocean Drive, Hollywood, FL -- minutes from Miami.

What are the conference dates?

Connections 2018 officially opens with a welcome reception on Monday, November 12 and runs through Wednesday, November 14, concluding with departures on Thursday, November 15. We invite you to participate in the activities BroadSoft will host on Monday, November 12.

What are the welcome activities?

We invite you to participate in the welcome activities BroadSoft will host on Monday, November 12, that include the annual BroadSoft golf outing, and a pool party. Or you may just opt for leisure time on own. Please click here to see a list of scheduled welcome activities. Please plan on joining us on Tuesday, November 13 and Wednesday, November 14 for dinner and evening events including the famous BroadSoft after party.

When will the full conference agenda be available?

The full conference agenda will be available in the late summer timeframe.  Please watch your email for additional details.

How can I stay informed about BroadSoft Connections 2018?

Get the latest announcements about Connections 2018 via our frequent email updates, website or social channels.

Will the event be filmed and photographed?

Yes. We’ll have videographers and photographers on-site to record the action at Connections 2018. By entering and being at this event, you consent to be filmed and photographed. From time to time, BroadSoft uses recorded video and photographs of conference events and attendees in its promotional materials. Unless permission to record and use such images is revoked in writing to BroadSoft, by virtue of your attendance, you agree to the use of your likeness in such materials. All videography and photography will be done in reliance on the consent you give by entering the event.

What should I wear?

Business casual attire is appropriate for the week. Remember to bring comfortable shoes and a sweater or jacket, in case of cool weather and air-conditioned rooms.

Who is eligible for the #BSFTContest?

Please click here to see if you are eligible.

Conference BasicRegistration & Payment

What is included in the full event price?
  • Activity & Welcome Reception (Monday, November 12)
  • Conference sessions (Tuesday, November 13 – Wednesday, November 14)
  • Breakfast, lunch, and break refreshments throughout the duration of the conference (Tuesday, November 13 – Wednesday, November 14)
  • Dinner and Evening Events (Tuesday, November 13, and Wednesday, November 14)
  • Complimentary WiFi
How do I register?

Please click here and select the appropriate registration type. All registrations are reviewed to determine eligibility and a member of the Connections team will notify you if there are any issues.

Are there discounts available?

Early bird registration discount is available to our service provider, channel partner/resellers and enterprise customers through Sunday, September 23. For our government customers, you may be eligible for a discount. Please contact your account manager to find out more.

I received a promotional code. How do I apply it to my registration?

On the payment page of the registration process, enter your promotional code into the designated field on the page and click the apply button. The discounted total should be displayed before you continue with the payment process.

Can I use more than one promotional code (if applicable)?

Only one code may be used per attendee.

When will registration be available for Sponsors?

Sponsor registration will be available by the end of July. If you have any immediate questions please email connections@broadsoft.com.

How do I obtain an invoice showing my registration fee payment?

Once you have completed your registration, you can choose to email or print your invoice.

What is the cancellation policy?

Cancellations made by Friday, September 14, 2018 will be refunded the paid conference fee, less a $500 administrative fee. To cancel your registration, contact broadsoftconnections@broadsoft.com.  Please see below for information on cancelling your hotel room once you have cancelled your registration.

Any cancellations received after Friday, September 14, 2018 are not eligible for any refunds; however, you may send a substitute in your place – see below for attendee substitution guidelines.

If for any reason the conference should be cancelled, BroadSoft Connections will refund the full registration fee within 90 days of cancellation. BroadSoft is not responsible for airfare, hotel, or other costs.

Are attendee substitutions allowed? If so, how do I do this?

Conference registrations may be transferred between attendees from the same organization. The registrant must send an email to broadsoftconnections@broadsoft.com, and include the name and email address of the replacement attendee. Notifications must be received no later than November 9, 2018.  For registrations received after November 9, no substitutions or refunds will be permitted.

Are there any resources to help me justify my conference registration?

Yes, use the justification letter. It has all the information you need to demonstrate the value of the conference. You can use it as-is or customize it for your needs. Select “Justify Letter” from the “Register” drop down menu on our homepage here.

What if I need a visa invitation letter?

Should you need a visa invitation letter please email broadsoftconnections@broadsoft.com

May I bring a guest?

Yes, one guest pass is permitted per event registrant. You can purchase a guest pass during the registration process for $500 that covers admittance to the welcome reception (Monday, November 12) and the evening events on Tuesday & Wednesday, November 13 & 14, which both include food and beverages. The intent of the guest pass is to accommodate a spouse/partner of a full paying registered attendee. Guest passes are not permitted to a person within the same company.

Please note: a guest pass is only valid for access to the events mentioned above. It’s not valid for admittance to any other conference-related functions. Hotel rooms are exclusively designated for the registered conference attendee – guests must occupy the same sleeping room, or find alternative accommodations outside of Connections 2018 conference hotels.

HousingHousing

Are there specific hotel rates?

BroadSoft has secured discounted guest room rates at THE DIPLOMAT BEACH RESORT at a rate of $249 USD per night plus taxes & fees. Only (1) hotel room per registered attendee is permitted. Please do not contact the hotel(s) directly to book your hotel reservation.

All reservations should be requested through the website registration. Should you have any questions specific to hotel reservations please contact the BroadSoft Travel Headquarters at (888) 231-9187 or +1-212-653-1291 (ID 7015) or by emailing connectionstravelhq@madisonpg.com. Hotel rooms are available on a “first come, first served” basis. You should receive feedback within 72 hours.

The Doubletree Beach Resort is located in very close proximity to the Diplomat Beach Resort and walkable.  Shuttle service will not be provided from the Doubletree to the Diplomat

Can I reserve multiple rooms for my company?

Hotel reservations are strictly limited to one hotel room for each registered attendee. This will be based on a first come first serve basis. Please note that guest attendees are not permitted to secure their own room at the Connections 2018 conference hotels.

Is there a deposit required to hold my hotel room?

A credit card is required to guarantee your room reservation during the registration process. A credit card will be required at check-in to pay for all guest room charges.

Will I receive a hotel confirmation number after booking my hotel through the registration website?

A hotel confirmation number will be provided to you via email 2 weeks prior to the conference. If a hotel confirmation number is required for visa or business purposes please email connectionstravelhq@madisonpg.com.

What if I don’t check in on my scheduled arrival date?

If you don’t check in on your scheduled arrival date the hotel will cancel your entire reservation and can choose not to reinstate your reservation, even if you arrive the next day. Additionally, there will be a penalty charge of one (1) night’s room rate plus applicable tax, regardless of whether or not the reservation has been reinstated.

How can I pre or post extend my stay?

Pre and/or post extension requests must be submitted during the registration process. All extension requests are based on hotel availability and cannot be guaranteed. Once your request has been processed, you will receive an email from BroadSoft travel HQ either approving or denying your extension dates within 72 business hours.

Cancellations & SubstitutionsCancellations & Substitutions

What is the conference cancellation policy?

Cancellations made by Friday, September 14, 2018 will be refunded the paid conference fee less a $500 administrative fee.

Any Cancellations received after Friday, September 14, 2018 are not eligible for any refunds.

If for any reason the conference should be cancelled, BroadSoft Connections will refund the full registration fee within 90 days of cancellation. BroadSoft is not responsible for airfare, hotel, or other costs. Conference cancellation requests should be emailed to broadsoftconnections@broadsoft.com.

How do I cancel my hotel room?

Once you receive your registration confirmation email you can click on the link provided in the email to easily modify or cancel your hotel reservation under “My Travel”. You may also contact BroadSoft Connections travel headquarters at (888) 231-9187 or +1-212-653-1291 (ID 7015) or email connectionstravelhq@madisonpg.com to cancel your hotel accommodations. All cancellations must be confirmed within 72 hours of your arrival date otherwise the hotel will charge for one night’s room rate plus applicable taxes. This applies to all conference hotels.

Can I substitute a colleague if I can no longer attend?

If you are unable to attend Connections, you may transfer your registration (as applicable) to another person within your company by Friday, November 9. Please submit your substitution requests to broadsoftconnections@broadsoft.com.

Please note: You need to contact connectionstravelhq@madisonpg.com to amend your hotel reservation. For registrations received after November 9, no substitutions or refunds will be permitted.

If I cancel my conference registration, is my BroadSoft discounted hotel reservation cancelled as well?

Per hotel policy, cancellations for a guest room reservation must be received in writing (via email) 72 hours prior to the expected day of arrival. If a cancellation of a reservation is not received by the required date, the cancellation penalties will be equivalent to the entire stay.

You may change the guest name on your reservation up to 72 hours prior to your expected arrival. Substitutions/name changes within 72 hours of your expected arrival date are not guaranteed and subject to availability and discretion of the hotel.

TravelTravel

Which airports are closest to The Diplomat Beach Resort?

Connections attendees have the option of flying into either Miami International Airport (MIA) or the Fort Lauderdale Airport (FLL).   The Diplomat Beach Resort  is located about 30 minutes from Miami International and 20 minutes from Fort Lauderdale airport (depending on traffic)

Where can I find information about Miami and local attractions?

To learn more about Miami and things to do while in town, visit here.  The concierge at the Diplomat Beach Resort is available to assist you to book tours and activities.

What is the weather like in Miami in mid-November?

It’s beautiful! Temperatures are typically 82 - 88 degrees F. Bring a sweater or jacket for cooler nights. Check out the average temperatures in Miami in November here.

How do I get from the airport to the conference?

Based upon history over the past few conferences, we have learned that attendees prefer the flexibility to be on own to find their way to the conference hotels. No shuttle service will be provided from the airport to the hotels on arrival days.

The estimated average price of a taxi from the Miami airport to the hotel is $85 and $50 from Fort Lauderdale Airport. Uber and LYFT are also available from both airports.